Connectivity Support Engineer 

We are looking for a Connectivity Support Engineer with the following responsibilities:You will operate as the interface with Incision’s customers at universities and hospitals across the globe when they integrate with our platform. You will work with Customer Success and Product to make sure our customer and users have a smooth onboarding and experience when working with our platform. You will troubleshoot any issue related to the field of Proxy’s, IP access, API's, SAML, SSO, LTI and LMS. You will proactively build a backlog of improvements that ensures smooth integrations and onboarding with our customers. Next to optimizing, integrating and connecting our systems to that of our customers you will also support the internal Incision organization with their IT infrastructure and (growth) tools. It’s a big plus if you have an interest in growth, data and have experience in a startup.

Your role

• Be a key source of knowledge on Incision’s platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices

• You advise the commercial and operational teams with technical specifications

• Be an internal product advocate, track product processes and performance and contribute to the platform feeding back feedback and issues you get back from customers

• You are responsible for the technical performance of our platform from a user and customer’s point of view

• You will gather feedback from our customers related to technical issues and interface with our development and product teams

• You will help to further automate and standardize the onboarding process of customers

You:

• You have affinity with internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting)

• Familiar with LTI, LMS, SAML and SSO, ideally you have worked in the field of connectivity

• Strong technical skills, technical education on Bachelor or Master level

• You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges

• You enjoy connecting with our customers and supporting them the best way you can

• You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision

• You make quick informed decisions under pressure and prioritise appropriately based on urgency, necessity and both internal and external requests

• Strong fit with a scale-up environment, track record of successfully dealing with ambiguity

• Great team player and fun member of our team

• You have strong written and verbal communication skills in English

Our offer

• 40 hours per week
• A competitive salary, depending on your experience
• A true start-up mentality & atmosphere: we all work hard on great solutions that will improve the world
• A fun, energetic team that loves humor
• Opportunities to grow and develop within our international oriented scale-up
  
  

Interested?

If you are interested, contact our CPTO Raimo van der Klein via email: vacacies@incision.care

Please be advised that only successful candidates will be contacted.